Accessibility & Support
Shopping should work for everyone — including you.
Every person who visits Color Cord Company deserves a smooth, frustration-free experience. Whether you use assistive technology, need extra time to make decisions, or just have questions about our products, we're here to help in whatever way works best for you.
If something on our site isn't working the way you need it to, please reach out. Our team is ready to help you shop, find the right lighting parts, and answer your questions — no matter what.
We strive to follow best practices aligned with:
Accessibility Tools & Features
Accessibility Tools & FeaturesOur website includes a built-in Accessibility Menu linked in the footer under "Accessibility & Support." It gives you direct control over how the site looks and behaves.
One-click profilesEpileptic safe
Reduces flashing and animated content
Vision impaired
Increases text size, contrast, and visual clarity
Cognitive focus
Simplifies layout and highlights key elements
ADHD friendly
Lowers distractions and reduces motion
Motor impaired
Enhances keyboard navigation
Color blindness
Applies color filters for clearer differentiation
Text & display
- Bigger text
- Text spacing & line height
- Text alignment
- Bigger cursor
- Dyslexia-friendly font
- Image tooltips
- Hide images
- Pause animations
Color & navigation
- Invert colors
- Adjust brightness, contrast & saturation
- Color filters (grayscale, red/green, blue/yellow)
- Reading line & reading mask
- Highlight links
- Read page (text-to-speech)
- Page structure mode
- Full keyboard navigation
Reach Us Any Way You Prefer
Reach Us Any Way You PreferMon – Fri | 9 am – 5 pm Mountain Time
Live chat
Chat bubble on our site
Available during business hours
4725 Leyden St, Unit A
Denver, CO 80216
Support for Different Needs
Support for Different Needs- Vision differences — if images, product descriptions, or our checkout are hard to navigate with a screen reader or magnification tool, call or email us. We'll describe fixtures in detail, read specs aloud, and walk you through every step so you can review and complete your order with confidence.
- Hearing differences — our phone line is voice-only, but email and live chat are fully text-based and work exactly the same for everyone. If you use a telecommunications relay service (TRS), you're welcome to call through that service.
- Motor differences — if using a mouse or touchscreen is difficult, our team can guide you through the options by phone or email so you can review everything and place your order with confidence.
- Cognitive and learning differences — lighting products can be complex. Our team is happy to slow down, explain things in plain language, and help you find exactly what you need — without any pressure.
Common Website Accessibility Barriers
Common Website Accessibility BarriersSome product images may not have full descriptions for screen reader users. Call or email us and we'll describe any product in as much detail as you need.
If text is hard to read, your browser's built-in zoom (Ctrl + on Windows, Cmd + on Mac) can help. Our team can also send product information in plain text by email.
If any part of our site — including checkout — is hard to navigate without a mouse, our team can help you by phone or email. No need to struggle through it.
Lighting parts and fixtures can involve technical specs. Our team can walk you through compatibility, wiring requirements, and what to order — in plain language, at your pace.
Some parts of our site — including embedded reviews, videos, and third-party apps — may not fully meet accessibility standards. These are outside our direct control, but if you hit a wall, we'll find you an alternative path.
Getting Personalized Assistance
Getting Personalized Assistance- 1 Choose your preferred contact method — phone, email, or live chat. Whichever is most comfortable for you. There's no wrong choice.
- 2 Tell us what you need — let us know if you'd like to browse, get specs, or get help working through an order. You don't need to explain your disability unless you want to.
- 3 We'll guide you through it — our team can look up products, describe them in detail, and help you work through compatibility and options at your pace. You review everything and confirm your order when you're ready.
- 4 Follow up anytime — if you hit a wall after your first contact, reach back out. We want to make sure you got what you came for.
Technical Approach
Technical ApproachOur website is built using modern technologies designed to support accessibility.
Browsers
- Chrome
- Safari
- Firefox
- Edge
Assistive technology
- JAWS
- NVDA
- VoiceOver
- Keyboard navigation
We regularly review content and code updates, conduct automated and manual accessibility testing, monitor guideline changes, and address newly discovered issues. Accessibility is an ongoing effort, not a one-time project.
Frequently Asked Questions
Frequently Asked QuestionsCan someone help me through an order if I have trouble using the website?
Yes. Call us at 800.409.1070 or email info@colorcord.com and we'll walk you through your options step by step. You'll review and confirm everything yourself — we're here to make that process as easy as possible.
Do you support TTY or relay calls?
We don't have a dedicated TTY line. If you use a telecommunications relay service (TRS), you're welcome to call through that service. Email and live chat are fully text-based alternatives that work the same for everyone.
What if I need detailed product information that isn't on the website?
Our team knows the catalog well. Call or email us and we'll send you specs, dimensions, wiring details, or photos — whatever would help you decide.
Is there anything that requires using the website directly?
No. Everything you can do on our site — browse, compare, and purchase — our team can do with you over the phone or by email.
What if something on the site doesn't work with my assistive technology?
Please tell us. Email info@colorcord.com and describe what you ran into — what page, what device or tool you were using, and what happened. Every report helps us improve.
Do I need to prove I have a disability to get assistance?
No. We don't ask for documentation or explanations. If you need help, we help — that's all.
Found a barrier on our site? If any part of our website isn't working with your assistive technology or device, we want to know. Email us at info@colorcord.com with a brief description of what happened and which page you were on. Every report is taken seriously and helps us improve for everyone.
Our commitment: We believe that access isn't a special accommodation — it's just good service. Color Cord Company is committed to making our website and shopping experience better for everyone over time. Your feedback matters, and every note we receive helps us improve.
Thank you for shopping with us.
